Disconnect Policy

This Disconnect Policy explains how WCC Malaysia handles connection interruptions, delayed updates, incomplete transactions, interrupted sessions, and related technical issues during platform use.

Connection Interruptions

Users may occasionally experience disconnection due to unstable internet connection, mobile network issues, device performance, browser problems, server maintenance, payment gateway delays, or third-party provider interruptions.

WCC is not responsible for delays, incomplete actions, or interruptions caused by the user’s internet connection, device, browser, network provider, payment provider, or other external service providers.

Interrupted Sessions

If a session is interrupted due to disconnection or technical issues, the final result will be based on the official record received from the system, game provider, payment provider, or relevant service provider.

WCC will not manually change or adjust any result that has already been confirmed by official system records or provider records.

Incomplete Transactions

If a deposit, withdrawal, transfer, or account action is interrupted before completion, users should not repeat the same action immediately. Repeated requests may cause delays, duplicate checking, or verification issues.

The transaction status will be reviewed based on official system records, payment records, account history, and any supporting information provided by the user.

Account Balance and System Records

In the event of a disconnection or delayed update, account balance, transaction history, activity records, and session results will be verified based on official system logs.

The official system record will be used as the main reference when reviewing any dispute, incomplete action, delayed update, or interrupted transaction.

What Users Should Do

If you experience a disconnection, delayed update, or incomplete transaction, please follow these steps:

1. Refresh the page or log in again after a short while.
2. Check your account balance, transaction history, and request status.
3. Do not submit the same transaction repeatedly during processing.
4. Take a screenshot if you see any error message or unusual display.
5. Prepare the transaction amount, time, reference number, and payment proof if applicable.
6. Contact WCC Customer Support for further verification.

Support Verification

When contacting support, users may be asked to provide relevant information such as username, transaction time, amount, screenshot, receipt, payment reference, or other details needed for checking.

Providing clear and accurate information helps our support team verify the issue faster and respond based on confirmed records.

Final Review

All reviews related to disconnection, interrupted sessions, delayed updates, or incomplete transactions will be based on system records, provider records, payment records, and verified supporting information.

WCC reserves the right to make the final decision after reviewing all available records and relevant details.